We Now Deliver!

 

Wholefoods House In-Store Loyalty Program and the Online Store:

1. The Wholefoods House Loyalty Program is not available through our Online Store. If you are an existing customer, you will not accumulate, or have the ability to redeem Loyalty Points through our Online Store. You will continue to accumulate and redeem points every time you shop In-Store.

2. We have implemented an exciting array of incentives for the Online Store. We offer Free Delivery over $250 for most suburbs and employ one of our Wholefoods House Experts to carefully pack your order. We will have in 2021, a selection of exclusive Online-Only specials that will not be available to our In-Store customers. Additionally, we have waived the packing fee on all Click and Collect orders.

 

COVID-19:

1. If you have been diagnosed with COVID-19 or experiencing flu-like symptoms, we are here to support you. You must, however, send either a friend or Uber to collect your order.

 

Our Online Store:

1. We have 5000+ products in our online catalogue, with dozens added each month. 

2. You can browse our range using the departmental menus on the left hand side of the page.

3. If you're looking for a specific brand or product, use the search bar at the top of the page.

4. You can add notes to each item by using the pencil function in the bottom right hand corner of the item. I.e. "if there are no hass avocados, any variety is fine" or "if this brand is unavailable, any brand is fine" etc.

 

Payment:

1. We are currently accepting payment via credit card through the online store. You will be charged a $1 fee to authorise your card. That $1 will be subtracted from the final value of your order. We accept American Express.

 

Click and Collect:

1. Collection: Our collection point is the registers at our Rosebery Store. 

2. We do not offer Click and Collect from our Woollahra store.

 

Your Order:

1. Please note, the value of your order in the cart is indicative only. We will do our best to get weighed items as close as we can to your desired weight, though weights may vary, case dependent. 

2. We will endevour to contact you if there are any unavailable items or issues with your order. If you are unreachable, your order will be sent with a substutute (if you have ticked substitutes allowed), or without the item if no instructions were left. Our preferred method of communication is via email, though if you would like us to call you to discuss your order, please leave direction in the comments.

 

Pickup and Order Cut-off Times:

1. You can view the pickup timetable here:

https://onlinestore.wholefoodshouse.com.au/timetable

2. We will pack your order within 24 hours (weekends exempt). Please select your desired pickup day if it is beyond 24 hours - this can be done on the right hand side of the home page.

 

Produce Weighed Items:

1. Produce weighed items are sold by the piece for ease of use by you. The approximate weight may vary and you will be charged by the weight of the number of pieces you have selected.

 

Returns:

1. We offer a 100% quality guarantee on our products. If you are given a product that is unsatisfactory, we will offer a replacement or refund. In order to claim a replacement or refund, you will be required to produce a photo of the product and email it to orders@wholefoodshouse.com.au.

2. We are not accepting returns on change of mind or over-purchasing during the COVID-19 crisis.

 

Delivery:

Our list of suburbs is increasing. If you would like delivery to your area, please send an email to orders@wholefoodshouse.com.au

https://onlinestore.wholefoodshouse.com.au/pages/delivery-suburbs