Wholefoods House In-Store Loyalty Program and the Online Store:

1. Due to the costs associated with running a delivery business i.e. picking, packing, storage and delivery, The Wholefoods House Loyalty Program is not available through our Online Store. If you are an existing bricks and mortar retail customer, you will not accumulate, or have the ability to redeem Loyalty Points through our Online Store. You will continue to accumulate and redeem points every time you shop In-Store.

2. We have implemented an exciting array of incentives for the Online Store. We offer Free Delivery over $250 for most suburbs and employ one of our Wholefoods House Experts to carefully pack your order. 

 

Your Order:

1. Weighed Items: Please note, the value of your order in the cart is indicative only. We will do our best to get weighed items as close as we can to your desired weight, though weights may vary, case dependent. 

2. Product Unavailability: While items ordered may be available at the time of checkout, their availability may change by the time your order has been packed. Where this happens, we will endeavour to contact you either by phone or text to offer you alternative options.

If you are unreachable and have selected ‘No Substitutes’ your order will be sent without a substitute. Our preferred method of communication is via text message, though if you would like us to call you to discuss your order, please leave direction in the comments.

3. Product Quantities: Because our online business is tailored to meet the needs of retail customers, we may not be able to fulfil orders for larger quantities of specific items. If you are planning to place an order for large quantities of specific items, please get in contact with us beforehand to avoid disappointment. Wholefoods House Wild salmon and House Branded products are generally not subject to this constraint.

4. Frozen and Perishable Items: We use ice packs and thermal packaging to protect sensitive product whilst in transit. We cannot offer guarantees for perishable and frozen products left unattended for extended periods of time if you are not home to collect them.

 

Our Online Store:

1. We have 5000+ products in our online catalogue, with dozens added each month. 

2. You can browse our range using the departmental menus on the left-hand side of the page.

3. If you're looking for a specific brand or product, use the search bar at the top of the page.

4. You can add notes to each item by using the pencil function in the bottom right-hand corner of the item. I.e. "if there are no hass avocados, any variety is fine" or "if this brand is unavailable, any brand is fine" etc.

 

Payment:

  1. We are currently accepting payment via credit card through the online store. You will be charged a $1 fee to authorise your card. That $1 will be subtracted from the final value of your order. We accept American Express.
  2. We do not charge your card (except a $1 authorisation fee) until after the order is packed. Any unavailable items to which you do not desire a substitute will be taken from the order and you will not be charged. Please ensure your account has sufficient funds available on the day the order is due to be collected or dispatched.

 

Click and Collect:

1. Collection: Our collection point is the registers at our Rosebery Store. 

2. We do not offer Click and Collect from our Woollahra store.

 

Pickup and Order Cut-off Times:

1. You can view the pickup timetable here:

https://onlinestore.wholefoodshouse.com.au/timetable

2. We will pack your order within 24 hours (weekends exempt). Please select your desired pickup day if it is beyond 24 hours - this can be done on the right-hand side of the home page.

 

Produce Weighed Items:

1. Produce weighed items are sold by the piece for ease of use by you. The approximate weight may vary, and you will be charged by the weight of the number of pieces you have selected.

 

Returns:

We offer a 100% quality guarantee on our products. If you are given a product that is unsatisfactory, we will offer a replacement or refund. In order to claim a replacement or refund, you will be required to produce a photo of the product and email it to orders@wholefoodshouse.com.au

 

Delivery:

Our list of suburbs is increasing. If you would like delivery to your area, please send an email to orders@wholefoodshouse.com.au

https://onlinestore.wholefoodshouse.com.au/pages/delivery-suburbs

Please note: we do not deliver to PO boxes.

 

 

Dear Customers,

We have been notified that our payment gateway will conduct maintenance from 4pm → 6pm AEDT on Tuesday 27th February. During this time, card transactions may take longer than usual. Most importantly, they will have a complete outage where no transactions will take place from 4.20pm → 4.40pm. 

If you have trouble placing your order at this time, please try again in the evening. Our slots for Wednesday close at midnight Tuesday.

Warm regards, 

Wholefoods House Online Team